Returns & Refund Policy
Check your order
Please check your order as soon as it is delivered.
Damaged, faulty or wrong items
If your item arrives damaged, faulty, or different from what you ordered, contact us within 7 days of delivery with your order number and clear photos or a short video of the item and packaging. Once our team has verified the issue, we will arrange a replacement or a full refund (including the delivery charge) at no cost to you.
Change of mind (7-day returns)
If you change your mind, you may return an item within 7 days of delivery if:
- it is unused, in its original condition and original sealed packaging, with all accessories and gifts included; and
- it is not an opened or used skincare, hair care, cosmetic or personal-care product (these cannot be returned for hygiene reasons unless they arrived damaged, faulty or wrong).
For change-of-mind returns, a return fee of SAR 10 will be deducted from your refund, and the original SAR 25 delivery charge is non-refundable. If you would like a different item instead, we will refund the returned item and you can place a new order.
How to request a return
- Email roviaofficialsupport@gmail.com within 7 days of delivery with your order number, the item, and the reason (with photos or video for damaged, faulty or wrong items).
- Our team will confirm whether the return is approved and arrange collection of the item.
- Items are inspected when they reach our warehouse. Items that do not meet the conditions above may be sent back to you.
Refunds
As all orders are paid by Cash on Delivery, approved refunds are made by bank transfer to the account you provide, normally within 7 business days after the returned item has been received and inspected.
Warranty
Our products do not come with an extended warranty. Items that are faulty on arrival are covered by the damaged/faulty item terms above.
Contact us
Email: roviaofficialsupport@gmail.com — 9am – 9pm KSA time, 7 days a week.